Idle time tracking features: Time Doctor’s Activity Summary report lets you quickly drill down to see the specific projects and tasks worked as well as the websites and apps used during the period in question. It provides internet usage, task management, and productivity insights to help teams work smarter.īest for: Business process outsourcing (BPO), knowledge process outsourcing (KPO), and contact centers with hybrid or remote teams Time Doctor is time tracking software that monitors employee attendance and activity automatically. We’ll start with our own platform, Time Doctor. Which software is right for monitoring your employees’ productivity and idle time? Let’s look at 9 of the best software options. 9 best idle time tracking software options Using idle time as an individual benchmark to assess employee activity over time is also helpful. Data entry specialists: 5–10% idle minutes 10–20% idle secondsĪ better way to track idle time is alongside other metrics like productive time or completed tasks, which can add more context.Client support: 10–20% idle minutes 20–40% idle seconds.Designers: 30–50% idle minutes 50–80% idle seconds.Software developers: 30–60% idle minutes 50–80% idle seconds.Management: 20–60% idle minutes 40–80% idle seconds.Sales representatives: 40–70% idle minutes 50–90% idle seconds.Here are typical percentages for idle minutes and seconds for specific jobs, according to our own Time Doctor data: Average idle time can vary significantly based on roles and tasks. Requiring hybrid or remote employees to maintain 100% active time isn’t realistic. With a combination of charts and screenshots, you can better understand how your teams work and help them improve.īefore you start tracking this metric, it’s important to note that some idle time is inevitable. Most idle time tracking platforms can also help managers visualize how employees spend time throughout the day. These reminders can help employees avoid distractions while improving focus and productivity. Some platforms automatically nudge users when they notice idle time, encouraging them to resume activity. Most time tracking platforms begin measuring idle time within a certain number of seconds or minutes after they stop detecting keystrokes or mouse movement. Idle time tracking is the process of monitoring when employees aren’t actively engaged in work. In this article, we’ll cover how idle time tracking works and walk through 9 of the best software platforms for collecting this data automatically-so you can help your team work smarter. Our solution? Idle time tracking software is the key to keeping employees accountable while giving them space to manage their workflows. Over the past decade, we’ve successfully grown our own remote team to 100+ people in over 31 countries. At Time Doctor, we understand how challenging it can be to get these answers without crossing the line into micromanagement. You don’t know the answer unless you review their completed tasks or check in with them throughout the day. Are your remote or hybrid teams actually working during their shifts? Or are they clocking more idle time and less active time?
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